Frequently Asked Questions

Do we buy and/or sell Trading Cards of any kind - Sports, One Piece, Pokemon, Magic etc.??

No. We do not buy, sell, carry, have on hand, or, in general, know much about Trading Cards. The last card I remember finding in a pack was an A-Rod rookie card. It's been a while. I've kept up with baseball since then but not baseball cards. We are zero help on Trading Cards.

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I have some ____________ (Funko Pops, vintage action figures, signed magazines, framed photos, trading cards, beanie babies, blankets, figures from a family member etc.) I'm looking to part ways with. Would you want to buy them from me? 

No.

Why?

1. We are an authorized retailer with the companies we buy our collectibles from ie. Funko. All of the collectibles we sell are new, direct from the authorized distributor of that company. For instance, Weta Workshop, based in New Zealand, has one official distributor in the United States. We are very proud and honored to get our Weta products from that distributor. This guarantees you're getting an authentic collectible at the lowest price we can offer it. It also means that, other than possibly being displayed in our storefront, you are the only person to open, assemble, and display that particular piece.

2. We are a business. We love sharing the joy of collecting with you but still need to make money to pay our bills. We will not be able to pay you what you want for your ___________. If you're looking to make money from selling your piece, so are we. That means we could only offer you a fraction of what it's "worth" based on online listings or market value. You need to find someone who wants to purchase your item for their own collection, because they love it and are able and willing to pay what it's worth. That's not going to be us.

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Do you know who would buy my ___________?

No. Usually the businesses sometimes willing to purchase gently used items are fellow small businesses with limited staff and limited budget, just like us. We have no way of knowing if that business is overflowing with stock and therefore, not accepting anything, or running super short and seeking to buy in bulk.

We don't know if they have extra budget this month to spare on extra inventory. We often order our pieces months in advance and try to allocate funds ahead of time in preparation for their arrival. Sometimes, we don't have extra $$ for extra inventory. We don't know if someone else does or doesn't either.

If you're comfortable and able to sell online, we highly recommend Mercari as an online marketplace for secondhand items. It's super easy to use, they can help get you a discounted shipping label, and their selling fees are cheaper than Ebay.

 

I saw this same piece on Amazon (etc.) for way less than you have it priced. Why is that?

Our prices upfront may seem higher than other shops. Our prices include a pre-calculated shipping charge based on the average price of shipping for an item of that size and weight. We never intend or try to make money on shipping charges and diligently attempt to apply the lowest amount possible. We include shipping in the overall amount because we don't want you surprised, disappointed, or irritated at checkout due to a last-minute applied shipping charge. We're upfront about what you're going to pay. What you see first on the listing is what you're paying at the end. No last-minute fees or charges upping the price, possibly wasting the time you spent shopping.

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Would you match that lower price?

Unfortunately, our small business is not able to cover shipping. Larger corporations like Amazon are able to offer free shipping and discounts because of the exorbitant amount of fees they charge their sellers and prime subscribers. That's also why we cannot match their price. We appreciate every order you place with our small business. We strive to provide an exceptional shopping experience with us. We hope that's enough to gain and keep your support. 

 

I want to buy a Funko pop off your website but am concerned about the condition of the box. Is it going to be Mint Condition?

All of the pops we sell online are shipped in a soft Eco-Tek or PopShield brand Pop Protector. We only ship what we consider to be Mint Condition box pops. We have a special, discounted area in our store for "Damaged Box Pops" and we are very picky about our pop boxes. As of now, our Damaged Box pops are not available to purchase online. If we decide to sell Damaged Box Pops on our website, a discounted option will be clearly identified as having a damaged, not-mint box.

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I received a pop from you but I don't think the box is Mint Condition. Can I return it and get a refund?

No. Please see our Return Policy for specifics but the gist is, the packaging is intended to protect the product itself only. Replacement requests will not be considered due to package/box damage. As mentioned, we only ship what we consider to be Mint Condition boxes but we are not official graders and may have a different perspective of what Mint Condition looks like.

 

The item I ordered arrived damaged or broken (not the packaging). What do I do?

First, please do NOT throw the item OR the box it was shipped in away until you've heard from us. If it is clearly damaged in it's packaging, please send us a picture of the damaged portion in the original packaging. This will help us know it broke sometime after we sent it but before you opened it and tried to assemble it. We do NOT replace or refund statues or figures that were damaged during assembly. If there is clear damage to the shipping box, please send us a picture. We will need that picture as well if we are able to submit an insurance claim with the shipping company. 

We may request you send the damaged item back to us in order to get a refund. If this is the case, we will purchase the shipping label and email it to you. We only purchase return shipping labels for damaged items we need back! Shipping for returns for any other reason is your responsibility. We may just let you keep it and refund without shipping back. This is why it's important to hold onto the item and box it was shipped in until you hear from us. 

Please reach out to us as soon as you realize it's broken. We have limited quantities on hand and while we may not have a replacement piece in stock, our distributor might. We would much rather be able to order you a new item to replace the broken one rather than simply process a refund and leave you with an empty shelf.

You can contact us via the form on the Contact Us page or through email at info@LegendsandLuxeCollectibles.com. We do not process damage claims over the phone. See our Return Policy for additional return and exchange info. 

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These are the questions we get asked the most often. If you have a question beyond this list or would like further information regarding one of these questions, please contact us through the form on our Contact Us page or via email at info@LegendsandLuxeCollectibles.com. You can also call us at (270) 604-7604. With limited staff, we're not always able to answer the phone though we do try to return messages, especially if you text. 

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